Upgrading

This upgrade process is a little involved, and for that we apologize. We want to be sure you only purchase upgrades that you are eligible for, we don't want to waste your time or ours. So thank you for your patience.

Don't want to read? Watch instead!

If you have multiple licenses you might find it too tedious to upgrade them all, in that case we can manually process your upgrades. Click here, add one to your cart, then go back and add another, then go back and add another, and so on. Then submit the order and we'll process your upgrades manually.

Register

• First you register an account on our registration server at http://my.automaticduck.com
  • This new interface allows you to see all of your activated licenses that are connected to your email address and provides a kind of portal for resetting serial numbers and upgrading your licenses.
  • Can't find your license under your email address? Contact us with
    1. your serial number
    2. the email address you think it might be registered under
    3. and what email address you would prefer to register it with.
• Now that you're registered and can access your licenses in the registration server you can proceed to upgrade.

Get Upgrade Code

• Once logged into my.automatiduck.com, click the Upgrade link to the right of your serial number.
  • Don't have an upgrade link? Maybe you've already upgraded that license in the past? Or it could be that your license for that product is current and no upgrade is available. If you have questions, contact us.
• Confirm that you want to upgrade, since this will "kill" the oldserial number you are upgrading from.
• The server presents you with a unique Upgrade Code that you will use at our online store to get your new plug-in at upgrade pricing.
  • The Upgrade Code can only be used once and is only valid for the product you are upgrading to. For example if you are upgrading to Pro Import AE 4.0 you can only use the Upgrade Code with a purchase for Pro Import AE 4.0 (Mac or Windows, doesn't matter), you cannot use the Upgrade Code with Pro Export FCP or Pro Import FCP.
• The Upgrade Code and purchase URL are also emailed to you.

Order Upgrade

• Follow the link to the Automatic Duck online store and add your new product to your cart.
  • Don't worry that the price is $495, when you enter your Upgrade Code on the next checkout page the plug-in price will be reduced.
• Your Upgrade Code will be entered on the second checkout page, not in the Coupon Code field but in the Upgrade Code field. This will reduce the price of your new plug-in to the upgrade price!
• Complete your order and within a few minutes you should receive an email with your new serial number and download link!

Thank you!